Some customers of the Bank of Montreal report being unable to access their online bank accounts on Thursday.
The website downdetector.com shows that users began reporting outages just before 10 p.m. ET on Wednesday, with reports picking up again around 5 a.m. ET.
Users on X, formerly known as Twitter, said their mobile and online banking access wasn’t working.
A BMO spokesperson told Global News in a statement Thursday morning that the issues stem from a “false fire alarm” at one of its data centres overnight.
Customers can still access their accounts through BMO’s ATM network as the bank works to fix the problems with online banking, the spokesperson said.
BMO apologized to customers for the disruption and thanked them for their patience in the statement.
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